MIA UNIQUE TERMS & CONDITIONS
PUNCTUALITY AND COURTESY
We work to a timetable and arriving late will reduce the time available for your treatment, diminishing its effectiveness and your relaxation. We regret that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late but we will, wherever possible, adapt the treatment to the time available although the full cost will be incurred. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. Please arrive 10 minutes prior to treatment if it is your first appointment at our spa. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
CANCELLATIONS AND FAILURE TO SHOW
Please note If you were to cancel with less than 24 hours notice, there would be a 50% Charge and if you were to cancel with less than 12 hours notice, the full amount would be charged.Cancellations should be made by calling us on 305 4407630 and speaking to a member of staff. If you cannot get hold of us you will need to leave us a voicemail as well as sending us an e-mail to ensure we receive either one of them. We will not accept cancellations via e-mail only. Late cancellation and any appointment booked with us. We hope you understand.